My closest friend of the past 6 years has passed from this realm to the next, leaving me bereft and suffering. We spent so much time together, it was as though we'd become one, inseparable as that piece of duct tape that gets folded over onto itself after you rip it off the roll. I knew my friend inside and out, doing my best to help when a virus struck and dancing with glee with recovery, all the while -naively - expecting the relationship to last. The passing was so sudden, so unexpected, I was left stunned and alternating between tears of grief and rage, finally moved beyond devastation by the transplant gift that had been left behind.
July 24, 2008 - Rest in Peace
HP Pavilion 310n
You were a good computer.
Cause of death? The decision (whether made by Hewlett-Packard or by Microsoft, I know not), to load XP System Recovery software on the hard drive instead of giving you a FUCKING DISK like they used to (you want a disk, you gotta pay for it, even though you technically already paid for it when you bought the computer).
System Recovery and its related shit is stored in a protected partition on the hard drive, and no software CDs of any kind, including the OS, were included when I bought the computer NEW from Best Buy. The files are right there and CDs cost too much and blah blah blah (the bullshit I was fed the first time I used this function a couple of years ago, by some dough-head at HP). Fine in theory, but what happens when your OS becomes corrupted and you cannot access that function, even in Safe Mode?
In April, I was
moaning about my computer being slow and locking up all the time, supposedly because I didn't have enough RAM (annoying little pop-up system messages told me so), so I went and got some more RAM: $60 for 2 cards to the PC's maximum capacity of 512 MB. Yes, I spent that much money on a 6-year-old computer. I was so amazed at how much faster it was after that, I could have
kicked myself in the head for not having upgraded years ago.
The all-gooey-inside feeling didn't last long, though.
I started getting system pop-ups again, I checked and found that my system was only running 256 instead of 512. I don't know why this happened, but I thought about calling Centon about a replacement (lifetime warranty!!!). Unfortunately, I was working (and it was the middle of the night), so I started up my Sony Digital Voice Editor, but it wouldn't do anything. Task Manager showed it "not responding." This happened once before and I just had to uninstall and reinstall it, so I tried that. It still didn't work. I didn't get too worked up at that point, knowing all was well and good in the weeks prior and I could roll the PC back to a restore point.
Wrong.
System Restore chose not to cooperate, so I tried System Recovery. I've used this function twice since I bought the PC, both times using the Big Daddy and completely reformatting the user partition and starting from scratch. This actually takes a lot of convincing on your part (ARE YOU SURE YOU WANT TO DO THIS? ALL DATA WILL BE LOST - no shit, Sherlock), but this time I was not having the problems I had before and chose the "nondestructive" recovery, which claimed it would not harm my files and other software. Click. Click. Click. It starts its thing and I twiddle my thumbs for 30 minutes.
Time to reboot. No problem. HP and Windows screens. The famous chimes that cry at startup. Then.... the HP registration screen? Ummm. OK. It's already filled out with the junk from before, so I click "Next" and move on. Finally, up comes the sound card test screen, where you tell the system whether or not you hear sound. I hear no sound, but the little asshole in the sweater doesn't give me any help in figuring out the problem. Instead, he opened his virtual "door" and left my screen. Prick. I'll work it out later, I think, and clicked "Next" one more time.
That was the last "Next" my Pavilion ever saw in its life.
The computer froze. Not a component was stirring, not even the mouse. After about 20 minutes of cussing, I killed it at the switch. When restarting, the Windows screen loaded and waited, then went black. After a few minutes, there's a pop-up telling me that I had an LSASS.EXE SYSTEM ERROR, when trying to update the password, the return status indicates that the password is not correct.... then suddenly it shuts down and restarts. Again and again. I hit F8 to get into Safe Mode, but it was the same error, as it was with LNG. It would have looped like this for all of eternity had I let it, but I had mercy enough to pull the plug.
NOW what the fuck do I do? My work's on there. My photos are on there.
ALL OF MY SPREADSHEETS are on there.
I got onto another PC, furiously searching the web for an answer. There's 800 million tech forums out there, someone's got to have an answer; I know I'm not the first person this has happened to. I was right, and multiple people had posted on multiple forums about THE EXACT SAME ISSUE: lsass.exe system error, password, blah blah blah, and no CD issued. Those responding on these forums were OH.SO.HELPFUL. Most instantly threw out "Sasser virus" as the answer with a link to get rid of it, obviously not understanding
the exact nature of the problem; after all, how are you going to click the link if you can't even boot the system? One wiseguy, seeing that there was no CD and snickering behind his hands, only asked "Who'd you pirate XP from?" without giving any kind of answer. Knowledgeable AND helpful. Another popular one was "XP failure, use your CD and reinstall." How do I fix it if I don't have a startup CD because THEY DID NOT ISSUE ONE WITH THE PC? Answer: Do a System Recovery. Yeah, that's helpful, seeing as how THE OS HAS TO FINISH LOADING TO BE ABLE TO DO THAT and since that's what's not working....
OH.MY.GOD.
I can deal with the fact that my computer died and I have to replace it, but my primary concern was all the stuff I had on there - photos of my kids, the only IRREPLACEABLE things on the computer - that had not been backed up yet and how do I get it off the disk? Again, the forums were oh-so-helpful in answering that question, too. Most just responded with some variation of "Too bad, the computer's screwed and so are you." Others suggested using (and paying through the nose for ) a data recovery service.
I was on my own. As usual. But I had little gears grinding hard inside my head.
I changed tacks, looking at stuff kind of related "around the edges" of my problem. Eventually I came across some information that, in a flash of clarity, made me realize those dudes on the tech forums just talk to hear the sound of their own voices (or to see their avatar proudly displayed as though it conveys some type of authority in the world of silicone and ether), imparting advice upon the desperate and the ignorant, all the while ignoring the single most important lesson ever taught in the history of mankind:
2 + 2 = 4
If the problem is the OPERATING SYSTEM, why is my data "screwed"? These are separate beasts prowling in jungles on separate continents, so to speak. And why do I need to pay for data recovery when the
data files should not be corrupted, just because the OS files are? (And why can't Microsoft give you a motherfucking C: prompt when XP is installed on your system so you can fix the problem yourself, those dirty bastards!)
I conquered the beast. I'll tell you how, but next time. This post is too long.